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Each custom order is made unique for YOU!
When placing a custom order you can select hair type, texture, color, length and other custom options. Be sure to fill the form out completely before submission. The starting price is based on hair length. Select the hair length you desire, than choose additional custom options. You can add comments, special instructions and attach photos. A Customer Care Representative will notify you if additional information or clarification is needed. Please be sure to include valid contact information during checkout.
EXPECTED COMPLETION DATE
Once your order is processed, you will be notified by email with your expected completion date. If you do not hear from us within 5 days after submitting your custom order, please contact us directly at firstname.lastname@example.org to make sure we received your order and have began the process. Once we send you the expected completion date you have 24 hours to reply with a cancelation or change. After the 24 hours of notification passes, NO CHANGES CAN BE MADE.
When placing a custom order you have two options. Option 1: Pay in full. Option 2: Pay a deposit of half when order is placed, then pay the balance upon completion. The final invoice will be emailed to you and can be paid with any major credit card or paypal account. Once the final payment is made your custom unit will be shipped directly to you.
MEASURING FOR A CUSTOM WIG
If you are not sure how to measure, DON'T WORRY.... On our custom order form we offer a state of the art step-by-step tutorial on how to measure. All you need is a fabric measuring tape and a friend to help.
Be sure to measure at least (3) times before submitting your order to assure correct measurements. We are not responsible for incorrect measurements once order is submitted.
The turnaround time from start to finish ranges from 2-8 weeks depending on the construction requirements and if you selected the RUSH option for your custom order.
EXTENDED TURNAROUND TIME
Custom orders with silk tops, heavy density or single knots will require 6-8 weeks for completion. RUSH service is not offered for these orders.
*PLEASE BE ADVISED
Custom orders can take longer due to the volume of orders being processed and/or unexpected delays beyond our control.