TERMS &

Conditions

Terms & Conditions
Introduction

California Lace Wigs & Weaves, (CLWW) know that purchasing a lace wig, hairpiece or weaving hair can be an expensive investment. Oftentimes its confusing and we understand. We value you and want you to have a memorable experience. At CLWW, we are not happy unless you are happy. So ask as many questions as you need to in order to make an informed purchasing decision. We’re here to answer your calls, and emails. We are also available during business hours (9-5 pm PST) Mon -Fri.

Exchanges and Store Credit

We do not offer cash back refunds! At CLWW, we offer a (5) day exchange option on all in stock lace wigs, hairpieces, and weaving hair, purchased from our online store, www.californialacewigs.com. Once you receive your in-stock order you have a total of (5) business days to contact us and request an exchange or store credit. CLWW does not accept returns or exchanges on lace wigs, hairpieces or weaving hair that have been worn, styled, washed, lace cut, hair cut, adhesive applied, glue or glue residue on lace, taped, tags removed, or altered in any manner. If the lace wig, hairpiece, or weaving hair is not to your likings, and exchange will be offered as long as the hairpiece is in the same condition it was received in. An in-stock lace wig, hairpiece or weaving hair can be exchanged for any in stock item. You will also have the option to apply a store credit for a custom order or use the store credit for a future purchase. Please note, you will be responsible for the price difference if the cost of the new item is more. If the new item is less, we will issue a store credit for the difference. If the item is of same value, the exchange will be even.

Return Inspection

We will not resend an exchange item until the original item has been received, inspected, and approved for an exchange. We allow (1) exchange per order. Exchanges are solely based on availability. We do not pay the shipping cost to and from our store for an exchanged item. You will be responsible for all shipping fees associated with an exchange. For in stock order you must notify our customer care rep regarding a return and get approval before sending any item back for an exchange or store credit. We will not accept any returns without prior authorization, packages will be refused and returned to sender. Return packages must be accompanied with original invoice and all documents received with order. We recommend you add insurance to the package and track shipment to confirm successful delivery. Our return and exchange policy only applies to purchases from California Lace Wigs & Weaves, (CLWW), we do not honor exchanges or returns for purchases from other online vendors, resellers, amazon, or ebay auctions.

* Modified Pre-Orders, and Custom Lace Wigs are NON-RETURNABLE

Store Policy

Custom Order Deposit

Production for all custom orders typically begin within 48 hours of payment. Once your order is in production we cannot make any changes. A non refundable deposit is required when the order is placed online and the balance is due before delivery.

Cancellation

If you decide to cancel your custom order before it goes to production you will be entitled to a full refund. If you cancel after production starts your non refundable deposit will be held from your return payment. NO EXCEPTIONS!

Abandonment on Custom Orders

Orders are considered abandoned after 15 days of storage and reasonable attempts to contact you regarding the balance due on the account. Consequently, your deposit is lost and store credit will NOT be issued.

Stock Order Refund

If the item has not shipped, we will refund your payment in full. (keep in mind, we normally ship within 24 hours). Once the item has shipped, it will be up to you to return it in its original packaging. After an approved inspection, we will refund your payment less a 15% restocking fee. NO EXCEPTIONS

Store Credit

Store credit is available for (2) years after the date of issuance.

Shipping

Domestic and International – All orders will ship from our USA-Southern Headquarters CLWW does not accept COD, all shipping cost must be prepaid prior to delivery. We are NOT responsible for lost, stolen, damaged or delayed shipments.

Insurance

Please keep in mind, once your item is shipped and scanned by the carrier, CLWW is no longer responsible. We do add insurance to each and every package that leaves our headquarters so we will file a claim on your behalf if your package is damaged or lost during transit.

Domestic Shipping

We ship primarily through USPS priority (3-5) day delivery, Express (1-2) day delivery or FedEx Overnight option. On occasion we may use UPS if services are more accommodating.

International Shipping

Shipments out of the USA are normally delivered in 5-7 business days. Keep in mind customs or other postal officials can delay the delivery. If this happens, please understand CLWW has absolutely no control over the situation. Your order can be held up for reasons such as taxes, duties and broker fees. You, the buyer will be held responsible for the additional charges. CLWW has no way of knowing this will happen prior to shipment.

Signature Request

All CLWW packages that contain lace wigs, hairpieces and weaving hair will ship with a signature request. Upon arrival please be available or have someone you trust sign and accept your delivery.

Credit Card Payments

All orders paid with credit card will ship ONLY to the address that matches the credit card billing information. NO EXCEPTIONS.

Shipping Confirmation

When CLWW ships your order, you will receive and email confirmation with a tracking number. This tracking number will allow you to track your order for confirmation of the actual delivery date and time.

Shipping Charges

Shipping options are included during checkout. Once your selection is made, the fees will be automatically added on.

Delivery

Custom orders are normally delivered in 6-8 weeks, Pre- Orders 5-10 days, and stock orders ship within 24 hours of payment confirmation. This is standard shipping time but cannot be guaranteed. Occasionally an order may be delayed for reasons beyond our control. If we notice there will be a delay, we will do our best to notify you in a timely manner to update you on the new delivery time/date.

Product Disclaimer

Your use of products purchased at California Lace Wigs & Weaves, (CLWW) is at your sole discretion. You the buyer assumes all responsibility for the usage of purchased products. CLWW makes no warranty that the product will meet your expectations. Buyers make their own decision as to the suitability of our products for their purpose prior to use. Each user waives and releases CLWW, its owner, affiliates, parties, and subsidiaries, the full extent permitted by law for any and all claims related to the usage of products or information made available through CLWW and it representatives. In no event shall CLWW, its owner, affiliate partners and subsidiaries be liable for any direct, indirect, special, incidental, consequential, or exemplary damages of any nature resulting from use or misuse of our products or information from this site or the products in which the information is referred to. Please use the products with care. If you experience negative reactions from product use, please discontinue immediately and seek medical advice.

Privacy Policy

When you shop at California Lace Wigs & Weaves, (CLWW) online, we collect some of your personal information during the order process or when you complete your contact form. Your name, email address, billing address, telephone number and product selection information is collected. We also collect your IP address, domain types (such as .com or .org), your browser type, the county and state and the pages of our site that you viewed during your visit. We do not sell or rent or disseminate any of your personal information to a third party without your consent. The information collected is only used for the purposes of processing your order and contacting you about your order or issues related to your order, sending promotional offers and gathering information for tracking and lastly for the function of our website. Trust the information you provide us with will never be used or shared without your consent.