California Lace Wigs & Weaves (CLW), know that purchasing a lace wig or weaving hair can be an expensive investment. Often times, it can be confusing to know exactly what you want, or even what to expect when you receive your order. We want satisfied customers, and we are happy, when you are happy.
Unfortunately, CLW do not offer refunds.
All Sales are Final.
CLW does offer a five day exchange on our In Stock Hairpieces. Once you receive your hairpiece, you have a total of five business days to contact us to exchange it for a different one. CLW does not accept returns or exchanges on wigs or weaving hair that have been tried on, worn, styled, adjusted, washed, lace cut, hair cut, adhesive applied, glued, taped, tags removed or altered in anyway. If the hairpiece is not to your liking, an exchange will be offered as long as the hairpiece is in the same condition you received it in. An In Stock hairpiece can only be exchanged for another stock hairpiece for equal or lesser value. We do not resend you another stock hairpiece until we receive, inspect and approve the original hairpiece intact. We only allow (1) exchange per order. Exchanges are solely based on availability. We do not pay the shipping cost from our store to you on an exchanged item. You are responsible for all shipping fees.
CUSTOM LACE WIGS & WEAVES and HAIR CARE PRODUCTS such as custom wigs, closures, frontal, wefts, tapes, adhesives, solvents, shampoos, and conditioners are non-returnable.
You must notify our Customer Care Center in writing, by email, fax or standard mail regarding your issue and a Return Authorization (RA) Number will be assigned.
WE WILL NOT ACCEPT RETURNS WITHOUT PRIOR CONFIRMATION.
Exchanges received without an RA Number will be refused and returned to sender. Packaging must be accompanied with original invoice and all documents received with order . When packing hairpieces be sure to tape package securely. Make sure you write your return authorization number on the outside of the shipment.
Our return and exchange policy only applies to purchases from CALIFORNIA LACE WIGS & WEAVES. We do not honor exchanges or returns for purchase from other vendors, resellers or e-bay auctions. We recommend you insure the package and track shipment. CLW does not accept COD. We are not responsibile for lost, stolen, damaged or delayed shipments. Item must be prepaid prior to delivery.
Custom Order Deposit: Production of hairpieces typically begins within 24 hours of confirmation and payment. Once it goes into production we cannot make any changes. A 50% non refundable deposit is due when the order is placed and the balance is due before delivery.
Cancellations: If you decide cancel your custom order within 24 hours of it going into production you will be entitled to a 25% refund, however if you cancel your custom order after 24 hours of productions you forfeit your 50% deposit. NO EXCEPTIONS.
Abandonment: Orders are considered abandon after 15 days and reasonable attempts by phone and email to contact customer for delivery and or final payment. Consequently, your deposit is lost and store credit will NOT be issued.
Stock Order Refund: If the item has not been shipped, we will refund your money in full. (Remember, we typically ship within 24 hours). If the item has been shipped we request you NOT accept the package upon delivery. Once item is returned in its original packaging and inspected we then will refund your money less 15% restocking fee. NO EXCEPTIONS.
Store Credit: Store credit is available for a total of (1) year from date of issue.
Domestic and International
INSURANCE: For domestic and international we insure ALL packages. Remember once your items are shipped CLW is no longer responsible. Since we insure all packages we will file a claim on your behalf for a refund if the package is lost during transit.
DOMESTIC SHIPPING: Typically, we ship orders through USPS or FedEx, however on occasion we may use another carrier such as UPS.
SIGNATURE REQUEST: All packages that contain hairpieces will ship with a signature request. Upon delivery please be available or have someone you trust sign for your package.
DELIVERY: All orders paid with credit card will ship ONLY to the address that matches the credit card billing information. No exceptions.
INTERNATIONAL SHIPPING: Shipments out of U.S.A are normally delivered within 6-10 business days. However, during checkout when paying online you will have the option to pay for Express (3-5) day delivery or FedEX overnite if its available in your area. Please note, customs or other postal officials can delay the delivery time. If this happens, please understand CLW has no control over the situation. Your order can be held up for reasons such as taxes, duties or broker fees and you, the buyer will be held responsible for the charges. CLW has no way of knowing this will happen prior to shipment.
SHIPPING CONFIRMATION: When CLW ships your order, you will receive an email confirmation with a tracking number. This tracking number will allow you to track your order for confirmation of the actual delivery date and time.
SHIPPING CHARGES: Shipping charges are included during checkout. You will have the option to determine what type of shipping you want.
Custom orders are normally delivered in 4-6 weeks. This is standard production time but cannot be guaranteed. Occasionally, an order is delayed due to reasons beyond our control. If we are notified of a delay we will contact you and inform you of the additional time needed before delivery.
Stock orders normally ship within 24 hours after payment and confirmation. If an item is not in stock, we will notify you and give you the option to wait for the item or offer you a full refund.
Your use of products purchased at California Lace Wigs & Weaves is at your sole discretion. You, the buyer assumes all responsibility for the usage of purchased products. California Lace Wigs & Weaves make no warranty that the product will meet your expectations. Buyer makes their own decision as to the suitability of our products for their purpose prior to use.
Each user waives and releases California Lace Wigs & Weaves, its owners, affiliates, parties, and subsidiaries, to the full extent permitted by law for any and all claims related to the usage of products or information made available through California Lace Wigs & Weaves and its representatives. In no event shall California Lace Wigs & Weaves, its owners, affiliate partners and subsidiaries be liable for any direct, indirect, special, incidental, consequential or exemplary damages of any nature resulting from use or misuse of our products or information from this site or the products to which the information is referred to.
Please use our products with care. If you experience negative reactions from product use, please discontinue immediately and seek medical advice.
When you shop at California Lace Wigs & Weaves on-line, we collect some of your personal information during the order process or when you complete our contact form. Your name, e-mail address, billing address, shipping address, telephone number and product selection information is collected. We also collect your IP address, domain types (such as .com or .org), your browser type, the country and state, and the pages of our site that you viewed during your visit.
We do not sell or rent or disseminate any of your personal information to a third party without your consent. The information collected is only used for the purposes of processing your orders, and contacting you about your order or issues related to your order, sending promotional offers and gathering information for tracking and lastly for the function of our web site. Trust, the information you provide us will never be used or shared without your consent.